Return / Refund & Cancellation Policy of NATURAL ROOTS™
We thank you for shopping at NATURAL ROOTS™
Our all products are eligible for refunds and return only if they’re kept at 0-8 degrees Celsius at all times, failing to do so will lead to the juice getting spoilt and your claim will be null and void. All refunds and returns are on sole discretion of NATURAL ROOTS™ upon the verification and confirmation done by its employees and management.
You have “two” calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused, in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.(Your online email invoice is also considered valid)
You need to keep the product of return ready, so that our delivery boys can get them collected. We will call and let you know when the next pick up will take place.
Refunds and returns are deemed valid only if there’s a problem with the product. Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). The refund will be done within 15 working days. You will receive the credit within a month, depending on your card issuer’s policies.
Request for cancellation of confirmed orders are accepted “a day before up to 11.00 am” of scheduled delivery. After that cancellation’s will not be accepted and orders will be considered valid for production and refund will not be applicable. For cancellation’s written instruction is to be sent in specified time to website email address with heading “Cancellation of Order No.xyz” where “xyz” represents order number. For more information please call us at our contact numbers.
In your next order delivery you can also recycle our previous empty bottles with you by giving it back to delivery boy. On spot, Rs.3/- for 300ml, and Rs.4/- for more than 300ml size, will be reimbursed.